Amazon made its mobile app, Mentor, that tracks driver’s location at all times and generates a daily rate that element to their performance evaluations.
The mentor is framed as a “digital driver safety app” to help employees avoid accidents and other unsafe driving habits while they are en route to their destination.“Safety is Amazon’s top priority. Whether it’s state-of-the-art telemetrics and advanced safety technology in last-mile vans, driver-safety training programs, or continuous improvements within our mapping and routing technology, we have invested tens of millions of dollars in safety mechanisms across our network, and regularly communicate safety best practices to drivers, “as stated by Amazon spokesperson Deborah Bass to CNBC in a statement.
Amazon has reportedly begun exercising increasing control over its drivers by managing their routes and monitoring their behavior at all times to improve safety. The Monitor app and always-on surveillance cameras are part of those measures, though some drivers are concerned about how invasive these methods are. CNBC says drivers congregate online and discuss ways to try to game the system. For instance, drivers have tried wrapping their phones in sweaters and storing them in the glove box of delivery vans because of how unfairly they’ve dinged for standard procedures on the job that the Monitor app mistakes for reckless driving, like marking a delivery as completed by picking the phone up. “If your device moves at all, it’s going to count against you,” one driver told CNBC. They also care about the location sharing permissions.
Drivers are asked to download the app on their devices and to enable “always allow” location sharing, which has made some drivers concerned that Amazon is overstepping its boundary concerning driver privacy, CNBC reported.